Digital insights: The changing role of IT departments when you move to the cloud
When you outsource many of your apps, tools and services to a third-party cloud provider, the entire role of IT changes. For example, where once IT staff managed and installed software and hardware, they’re now responsible for preparing the business for updates being rolled out by your CSP. This means that the way IT interacts with the rest of the business changes too. IT departments must learn new skills and ways of working, interacting regularly with your CSP and dealing with very different support tickets to what was the norm just a couple of years ago. In this panel session, you will learn:
• How to upskill IT teams for this new model
• What skills you might need to hire for
• The role of IT staff as technology facilitators
• Navigating the increased interaction between IT and other business units