The recent CrowdStrike outage brought into focus the vulnerability of airlines to IT / tech failures. Thousands of flights cancelled, and customers disrupted, resulting in the wrong sort of headlines. How are the lessons of this and previous failures being leveraged? Legacy systems are being replaced, and AI is being introduced to run the business, solve problems and provide better experiences for travellers. What redundancy is being built in to reduce failure and allow faster recovery? And how on the human side are we winning the hearts and minds of employees? Learn from industry leaders about the tech transformation now taking place in leading airlines to better manage their businesses, and to recover more quickly and effectively from any kind of disruption and to better look after customers.